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Errors & Troubleshooting
Clearing
your Temporary Internet Files
What
are Temporary Internet Files and why should I clear them?
Whenever
you visit a Web site, the page and the graphics on it are stored in your
"Internet cache". When this "cache" gets very
full, it can cause memory problems on your computer. To clear your
cache, simply select Tools from your Internet Explorer 5.0 browser
menu bar and select Internet Options. (Other versions of Internet
Explorer may locate Internet Options under the View pull-down
menu.) Under the section that says "Temporary Internet Files",
select the Delete Files
button. This should be done periodically -- with frequency determined
by how often you browse the Internet.
If
applicable, you will be asked if you want to delete cookies or subscription
content. It is generally OK to delete these files. However, if you
have a membership or subscription to a Web site, they may have placed
one of these files (cookie or other) on your PC for some purpose. Deleting
it will remove the information stored by that Web site and perhaps disable
access. For any additional information about clearing your Temporary
Internet Files, please see your Internet Explorer On-Line Help.
Using
the Right Equipment
I'm
new to the Internet and need to know if I have the right equipment.
Listed
below are the minimum system requirements:
- PC with 486DX
processor or better
- Windows 95,
98 or NT 4.0
- 16MB RAM (32MB
RAM or better for NT 4.0)
- Minimum 45MB
hard drive space (up to 111MB for full install)
- 28,000 modem
or better
- CD-ROM Drive
NOTE: Windows
3.X not supported.
Error
Types
What
does it mean when I get a DNS error?
It
can mean a number of different things. The site's server may be unavailable,
the address may be typed incorrectly, the connection may have timed out
(server did not respond in a preset amount of time). You can check the
spelling of the address, or if you're sure of the URL you can go back
to it later. Their server may be experiencing technical difficulties.
Why
do some Web pages take longer to load than others?
The
speed at which a Web page loads is a function of several factors. The
connection between you and the Web server, the total size (in kilobytes)
of the graphics on the page, the complexity of the page layout, the type
of browser software used and the speed of the computers involved (both
serving and viewing the page) can all affect load speed. You can't control
all these factors when viewing Web sites, but you can help by using a
current browser. If performance is unacceptably slow, you can turn off
automatic image loading (see the Help section in your browser for details).
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