If you are having problems sending or receiving an email with an attached file, it may be caused by one or more of the following:
Message Size Restrictions:
While you can send files as email attachments, you should be aware that Internet email was not designed for large files. Other methods such as FTP, IRC and uploading the file to a website can be far more efficient. For photos, try Flickr (www.flickr.com). It's a free Yahoo service that allows you to share photos with friends and family.
With that in mind, it is possible to send files up to several megabytes (MB) in size as email attachments. Tele-NET's mail servers are configured to accept attachments up to 2Mb through webmail (webmail.tele-net.net), and up to 10 MB if you are using Outlook Express or a similar email program.
A warning, though: this file size cap can be deceptive. Because of how Internet email handles attachments, encoding them for transmittal, file sizes can sometimes be inflated by up to 50% of the original size. Therefore, a 7 MB attachment, depending on what kind of file it is, can sometimes exceed 10 MB when attached to an email.
If you must send large files through email, you will also need to make sure that the email address you are sending to can receive emails of that size. If you have three 5 MB files to send, you can do so by sending each in a separate email, but unless the recipient has a mailbox with 20 MB available, they may not be successfully received.
The problems associated with sending large attachments are:
- Depending on the size, it can take a long time to transfer a large message.
- While a system is trying to send a large message, all other email is queued up behind it.
- Depending on the memory and file storage of both the sending and receiving system, the systems could run into problems.
- Since there is a practice of mailbox size quotas on most systems on the internet, you could end up causing someone's mailbox to fill up. This is a problem if their system administrators don't allow them to go over their quota which prevents them from receiving any more mail.
If you are still encountering problems checking for new mail, it may be necessary to log in to the Webmail page and delete the email directly from the server. To do this: log into Webmail, locate the problem email and put a check in the box next to it, and click on the "Delete" button. Then, open the "Trash" folder (link on the left side), and delete items from the trash, and log out of your Webmail. You should be able to get new mail without further problems.
Antivirus programs automatically scanning email messages/attachments:
If someone else has sent you an email with a file attachment and you are encountering problems as a result, you may want to close your email program, disable your anti-virus or spam control software, and then reopen your email and trying checking again.
Many antivirus programs enable scanning of emails by default. This can prevent your email client (Outlook Express, Outlook, Thunderbird, etc.) from properly negotiating a session with the SMTP server, which can result in a mail error.
To prevent this error, you might need to temporarily disable the automatic email protection feature in your antivirus program. The method by which to do this varies with each antivirus program. Please refer to your program's settings or help menu for instructions. Make sure to run the update feature of your antivirus program regularly to stay protected from the latest threats.
I am receiving a message from "Mailer-daemon" that says my message was not delivered:
This is called a "bounce" that indicates your email could not get to the recipient. Sometimes this is caused by a temporary problem with mail servers on the Internet, but usually it is because of a problem with the email itself. Typically, the bounce message will include an error indicating why the original email could not be sent.
Here are some common errors you may encounter:
- "Unknown mailbox" means that the email address does not exist on that domain. Most likely, the address is spelled incorrectly.
- "Account over quota" means that the email address you are sending to does not have enough space in the mailbox to receive your email. You will need to wait until the recipient has cleared enough space in their mailbox for your message.
Often the error message may be difficult to interpret, in which case you can contact us at 463-3737 or techsupport@tele-net.net. Depending on the error, however, our staff may only be able to confirm that our mail service is running correctly and that the problem occurs after the email has left our servers. In that case, you may need to have the recipient contact their email provider's technical staff.
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