@#$^! (Darn it). I'm getting Disconnected from the Internet!

This is one of the most frustrating occurrences you can experience when using the Internet.  In many cases, the solution is simple and only requires a minor change.  In other cases, it is not controllable by us or you.  Please read on for assistance...

	REASON #1: Your email is hanging up after sending and receiving email.  There is a setting in your email client software (Outlook or Outlook Express) that allows you to automatically disconnect after sending and receiving messages.  This is useful when you only have one phone line and only use your Internet connection for email. In many cases this is changed when the program automatically updates itself from Microsoft.   -> Solution: You will need to change a setting in your email client. When Using Microsoft Outlook Express Please do the following... Click on "Tools" Click on "Options" Click on the "Connection" tab Uncheck "Hang up after sending and receiving" Click "OK" to save your changes Close Outlook Express Reconnect to the Internet, open Outlook Express and everything should work just fine now. When using Microsoft Outlook Please do the following... Click on "Tools" Click on "Options" Click on the tab labeled "Mail Delivery" In the "Dial-up" section, uncheck "Hang up when finished sending, receiving, or updating" Click "OK" to save your changes Close Outlook and go through the shut down process for your computer to turn the power off Wait 60 seconds Start up your computer and connect to the Internet, open Microsoft Outlook and everything should work just fine now.
	REASON #2: You have call waiting on your telephone and it is not disabled. Call waiting sends a tone through your telephone when you are using it to notify you that there is another call coming in.  Your computer doesn't like this tone and may disconnect from the Internet when it hears it.   -> Solution: Disable call waiting Open your dialup networking properties for your connection and add "*70," (No quotes: asterisk 70 comma) before the dialup access number listed. (Please check with your phone company if the code is different.) Here's how... Open Internet Explorer Click on "Tools" Click on "Internet Options" Click on the tab labeled "Connections" Click on your dialup setting (Usually listed as "Tele-NET") in the section labeled "Dialup and Virtual Private Network Settings" Click on the "Settings" button to the right The "Tele-NET Settings" window will open Click on the "Properties" button next to "Your username" at the bottom. Another window will open that shows your current dialup access number Enter the following in front of access number *70,  Click "OK" to close the window and save the settings Click "OK" to close the window and save the settings Click "OK" to close the window and save the settings Close Internet Explorer and restart your computer.
	REASON #3: You have intermittent line noise on your telephone line.  Line noise is the toughest thing to diagnose and also the toughest thing for your telephone company (If it is on their side) to admit to (This is based on personal experience).   -> Solution: Here's a few things to check before calling your phone company. Retry your connection after each step, to pinpoint the cause of the trouble. Make sure there are no answering machines, satellite systems, or cordless phones connected to the same phone lines. Make sure there are no fluorescent lights or electromagnetic fields from large motors (Refrigerators, air conditioners, washing machines,etc.) near any of your phone wiring (remember, those wires may be in a wall behind one of these appliances). Make sure that all your telephone line connections in your home are clean and tight and that no wires are split. If possible, go to the phone company box on the outside of your home, open the customer-access panel, and connect a phone line from there to your computer. This will eliminate effects due to the phone wiring inside your house. If the problem persists, it is either your computer or modem, or it is a problem with the phone company's lines. If it has cleared up, the problem is within the phone wiring in your house. If the problem appears due to phone company line issues, your next step is to call your local telephone company.  They will be able to do a line test and/or send a technician out to address the problem.
	If none of the above apply... Please call us at 775-463-3737 (or 1-888-871-7900, if you are not in Yerington or Smith Valley).  As an Internet Service Provider, although we may be able to help you identify where a problem is, please remember that we are not able to fix problems associated with your phone company service. If your computer or modem is the culprit, you may need to bring it in for diagnosis/repair. Please do not ask or expect us to be able to troubleshoot your equipment over the phone.

 

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