• Your computer needs an ethernet port to connect to our network. If you do not have one, your installer can install one for you. He will let you know if you need one.

Troubleshooting Tips

Can't connect? Before you call, try some of these troubleshooting tips to see if you can locate the problem:

1. Make sure the power is on to the wireless radio equipment and router, and that all wires/plugs are securely connected.
2. Make sure your RJ-45 ethernet cable is connected to the ethernet card in your computer and it is also connected into the POE device or router.
3. Make sure your computer is configured for the network by following the instructions on this page to configure your computer.

Network Configuration

Windows 95 / 98 / ME

Note: The screenshots are taken from both Windows 95 & 98. Your screen may look slightly different.

• Using the Start Button, hightlight Settings and select Control Panel. [View Screenshot]
• Double-click the Network icon. If you are running Windows ME and you do not see the Network icon, click the option to "Show all icons" on the left side of the Control Panel box. [View Screenshot]
• Make sure the Configuration tab is selected. Your Ethernet adapter should be listed in the white box, along with its TCP/IP companion. Click on TCP/IP. Then Click on Properties. [View Screenshot]
• Set to Obtain an IP address automatically. [View Screenshot]
• Under the WINS Configuration tab, set to Disable WINS Resolution. [View Screenshot]
• Under the Gateway tab, leave Installed Gateways blank. Do not add any new gateways. [View Screenshot]
• Under the DNS Configuration tab, set to Disable DNS. [View Screenshot]
• Leave the Advanced settings at the default values. [View Screenshot]
• Click on OK. Windows may take a moment to copy files (Note: If prompted, choose YES to keep an existing file if it is newer than the one being copied.) Finally, click Yes when prompted to Restart your computer. [View Screenshot]
• Click the Start Button and select Run. [View Screenshot]
• Type in winipcfg in the white box and click on OK. [View Screenshot]
• The IP Configuration box will pop up. Select your Ethernet adapter from the pull-down menu. (The default adapter displayed for Windows 98 is PPP Adapter -- select the OTHER one.) Your IP address should start with the number 192.168.
• Click on the Release All button in the IP Configuration Window. [View Screenshot]
• Click on the Renew All button to test the adapter. [View Screenshot]
• If your Ethernet card is installed and/or working correctly, the IP address should start with 192.168. Click OK to finish.
  

Windows XP

• Click on the START button and go to Control Panel
• Find and click on the icon labeled "Network and Internet Connections" if you are in "Category View" OR if you are in "Classic View" skip to the next step.
• Find and click the icon labeled "Network Connections"
• Find the "Local Area Connection" icon and right click on this icon. Choose "Properties." If this icon does not appear, then your network card is not being detected properly by Windows. This icon appears automatically upon card detection.
• Under the "Connect Using" label, make sure that your network card is properly listed. (i.e. -- Allied Telesyn AT-2700TX PCI 10/100 Ethernet Adapter)
• Below that drop down box, there will be a list of all installed / available protocols for your network card. Scroll down and find the "Internet TCP/IP"
• Click on this entry and click on the Properties button below the list, then make sure that the option "Obtain IP address automatically" has been selected.
• Make sure that the setting "Obtain DNS Server Address Automatically" is set.
• When these two properties are set, go ahead and click the "OK" button to close the Properties panel and click "OK" again to close the control panel. Windows may or may not ask you to restart.
• Once the above is done, return to the "Network Connections" as above, and right-click the "Local Area Connection" again.
• Select the "Status" entry from the resulting menu, then select the "Support" tab. Review the IP address shown there --it should begin with 192.168. If it does not, retrace your above steps and make sure the required settings are present in all the proper places.
• Try launching Internet Explorer or your preferred web browser. If you are able to view web pages, then your connection to the Internet is good. If not, let us know and we will check the connection from our end. If everything here reports OK, we may need to dispatch a tech to your location to check your setup. If the tech finds a problem with your equipment or its configuration as above, you may be charged for a service call.

• Click the Start button and highlight Settings and select Network and Dialup Connections.
• Find the "Local Area Connection" icon and double-click on this icon. If this icon does not appear, then your network card is not being detected properly by Windows. This icon appears automatically upon card detection.
• Under the "Connect Using" drop-down box, make sure your network card is properly selected. (i.e. 3com 10/100 Ethernet)
• Below that drop-down box, there will be a list of all installed / available protocols for your network card. Scroll down and find the "Internet TCP/IP" and make sure that the checkbox on the left is selected.
• Right-click on this entry and click on Properties.
• Then make sure that the option "Obtain IP address automatically" has been selected.
• Make sure that the setting "Obtain DNS Server Address Automatically" is set.
• When these two properties are set, go ahead and click the "OK" button and close the control panel. Windows may or may not ask you to restart, (Windows 2000 supposedly has remedied the Reboot situations, so it is most likely that the setting will take effect immediately).
• Once the above is done, return to the "Properties" for your connection as above.
• Check the status of the connection properties. Review the IP address shown there --it should begin with 192.168. If it does not, retrace your above steps and make sure the required settings are present in all the proper places.
• Try launching Internet Explorer or your preferred web browser. If you are able to view web pages, then your connection to the Internet is good. If not, let us know and we will check the connection from our end. If everything here reports OK, we may need to dispatch a tech to your location to check your setup. If the tech finds a problem with your equipment or its configuration as above, you may be charged for a service call.

• Click on the Apple in the upper-left corner.
• This will open the TCP/IP configuration window, where you will configure your computer for the network. [View Screenshot]
• Click on the “Network” icon in the “Internet & Network” section.
• Select “Built-in Ethernet” next to “show.".
• A window will appear. Type “Admin” in “Name” and use the password selected for the main user of the computer
• Click on the “TCP/IP” tab if it is not already selected [View Screenshot]
• If the settings are greyed out click on the lock. If not skip the next step.
• Select “Using DHCP” in “Configure.”
• Click on the lock to save changes
• Restart the computer

• Click on the Apple in the upper-left corner.
• Put your mouse arrow over “Control Panels.” Another box should slide out.
• Click on “TCP/IP.” You may have to scroll down to see it (the menu is in alphabetical order.) [View Screenshot]
• Select “Ethernet” next to "Connect via"
• Select “Using DHCP Server” next to Configure
• Close the “TCP/IP” box. Click to save the changes. Restart the computer
• When it restarts you should be connected. If not change “Using DHCP Server” to “Using BootP Server” save and restart.