Wireless
Users, Please Note:
Please read entire page -- Very Important!
Although
we monitor the state of every radio on our wireless
network on a constant basis, from time to time any individual
radio may stop communicating with our routers. In most
cases, this is a brief, temporary situation, and the
radio begins transmission again on its own. This behavior
can most likely be attributed to the general susceptibility
of radio waves to interference from sources ranging
from cordless phones, to microwave ovens, to in-home
wireless networking devices belonging to you or a neighbor
somewhere within range (up to 1500 feet).
If
you find your Internet connection is unavailable for
any extended period of time, there may be another factor
at work. We have found that the radio units can be sensitive
to, (and lock up because of), fluctuations in power
from the power company. To solve this, simply locate
the Power Injector module attached to the cable leading
in from the radio outside your premises. (This unit
is a few inches square and either brown with an amber
light or white with a green light.) Once you have found
it, unplug the connector from the end marked "CPE",
wait 30 seconds, and plug it back in. This forces a
reset of the radio, in essence "waking it up",
and making it work again.
Do
not remove or re-plug any other wires, as this can lead
to damage to the radio or your networking equipment.
Mistakes
can be expensive -- Please Read Below:
As a part of the Wireless Internet access network provided
by Tele-NET, your computer equipment has been assigned
one or more Internet Protocol (IP) addresses by Tele-NET.
These addresses are to be assigned and designated by
Tele-NET only. Equipment (computers, routers, etc.)
connected to the Tele-NET Wireless network may only
use addresses specifically assigned by Tele-NET.
Do
not, under any circumstances, program any IP address(es)
not specifically assigned to you by Tele-NET into any
equipment attached to the Tele-NET wireless network.
You may inadvertently select an address already assigned
to another user, and create an IP address conflict on
the network. This will cause both yours and the other
user's equipment to be unable to access the Internet.
If
this should happen, you will be charged for all time
spent locating, isolating, and reconfiguring the equipment
that has caused the conflict, as well as for any time
spent troubleshooting the situation with any other customers
affected by the conflict you have caused. This time
will be billed to you at our on-site rate of $85 per
hour, with a one-hour minimum.
Also,
should you wish to move or reconfigure any cabling runs
from your wireless radio unit to the power module inside
your premises, please call Tele-NET to have us make
the cable change for you. This cable carries not only
network signals, but also a DC power voltage which can
damage the radio unit and/or the network connection
(hub/switch/router/or interface card) inside the premises.
If
we need to make a service call to repair or replace
equipment damaged due to customer action of this type,
you will be charged for both equipment and time to make
the repair. A replacement radio unit will run at least
$275.00, and labor will be a minimum of one hour at
$85 per hour. Hub, switch, router, and network adapter
prices will depend on current component pricing at the
time of the repair.
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